At Paani Adda, customer satisfaction is our top priority. We strive to provide high-quality water products and prompt delivery. However, if you are not satisfied with your order, please review our return and refund policy below.

1. Return Policy

We accept returns under the following conditions:

  • The water can or bottle is damaged or leaking at the time of delivery.

  • You receive the wrong product or quantity.

  • The seal is broken or appears to be tampered with.

⏱ Return Window:
Please report any issue within 2 hours of delivery by contacting our customer support team.

📸 Proof Required:
We may ask you to share a photo/video of the issue for quick resolution.

2. Refund Policy

Refunds are issued in the following cases:

  • Canceled prepaid orders (before dispatch).

  • Valid returned products as per our return policy.

  • Non-availability of service in your area (in case of prepaid order).

💳 Refund Method:
Refunds will be processed to the original payment method (UPI, bank transfer, etc.) within 5–7 working days.

3. Cancellation Policy

  • You can cancel your order before it is dispatched.

  • Once the order is out for delivery, cancellation is not possible.

4. No Return or Refund In These Cases:

  • Opened or partially used bottles/cans.

  • Delay in delivery due to circumstances beyond our control (e.g., traffic, weather).

  • Change of mind after delivery.

5. How to Request a Return or Refund:

📧 Email: info@paaniadda.com
📞 Phone: +91-7309391000
📍 Address: 192 D Shyam Nagar Kanpur UP, 208013
Provide your order ID, issue details, and any supporting images.